CLIENT TERMS
& CONDITIONS

Terms and Conditions

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1. Payment Policy

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At Buzz Media Productions, we strive to maintain a transparent and efficient payment process to ensure smooth project execution and high-quality results.

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• New Clients: Full payment upfront is required to secure your booking and cover initial costs, such as equipment, travel, and time allocation. This enables us to focus on delivering the best possible results from the start. Once payment is received, we will confirm your booking and begin production preparations immediately.

• Existing Clients: A 50% deposit is required to secure your booking and commence production. The remaining 50% is payable upon completion of post-production. The final video(s) will be released once the full balance has been received.

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2. Client Responsibilities

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It is the responsibility of the client to ensure that all necessary permissions have been acquired before any work takes place. This includes but is not limited to:

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• Permissions for filming on location.

• The use of company names and logos.

• Compliance with any legal or copyright considerations.

 

By working with Buzz Media Productions, we assume that you have obtained these permissions and are fully authorised to proceed with the project.

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3. Weather and Scheduling

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If weather conditions are unsuitable for filming or outdoor events, we will work with you to reschedule to the next available date. Ensuring optimal conditions for capturing high-quality footage is a top priority.

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4. Raw Footage

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Raw footage is not included in the standard cost of any project. However, if you would like access to a folder containing raw, unedited footage, we can provide it for an additional fee of £10. Raw footage is not included with complimentary projects.

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5. Project Delivery

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Most videos and digital project files are delivered through a secure Google Drive folder. If your files are too large or if you prefer a physical copy, we can provide them on a USB flash drive. Additional fees may apply for USB delivery.

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6. Editorial Changes

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We have a simple process to ensure you are satisfied with the final product:

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• You are entitled to three (3) free editorial changes.

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Additional changes beyond the initial three may incur extra costs.

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All editorial change requests must be made within seven (7) days of delivery.

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If changes are requested and delivered, ownership of any edits prior to the delivery of revisions remains with Buzz Media Productions. Clients do not have permission to publish these intermediary edits.

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Editorial changes are not included with complimentary projects.

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7. Ownership and Usage Rights

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Once the final payment has been made, the client will have full rights to the final product. This includes using the deliverable for marketing, social media, and other promotional purposes.

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Buzz Media Productions retains the right to use the final product for promotional purposes, including but not limited to showcasing it on our website and portfolio.

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8. Rescheduling Policy

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We understand that plans may change. If you need to reschedule, please inform us as soon as possible. We will do our best to accommodate your new preferred date.

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Rescheduling requests made within 48 hours of the original date may incur additional fees.

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9. Cancellation Policy

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If you request to cancel the project, we will always discuss possible changes or rescheduling options with you. Any payments made up to the point of cancellation are non-refundable if you decide to proceed with the cancellation.

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10. Behaviour and Attitude Towards the Production Team

 

Clients must maintain a professional and respectful attitude towards the production team throughout the duration of the project. Any behaviour that is disruptive, disrespectful, or harmful to the team or other participants may result in the termination of the project, with no refund of any payments made. We are committed to creating a positive and collaborative working environment, and we expect the same level of professionalism from all involved.

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11. Drone Filming

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If your project includes aerial filming using drone technology, please note the following:

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• Weather Conditions: Aerial filming is highly weather-dependent. In the event of unsuitable weather (e.g., high winds, rain, low visibility), we reserve the right to postpone or reschedule the drone filming for safety reasons, which may incur additional costs.

• Safety and Compliance: We operate in compliance with UK Civil Aviation Authority (CAA) regulations and will not carry out any aerial filming that violates these rules.

• Risks: While we take every precaution to ensure safe operation, aerial filming involves inherent risks, including but not limited to equipment malfunctions, flight restrictions, and environmental hazards. By agreeing to aerial filming, you acknowledge and accept these risks.